Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fawfarzbaby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fawfarzbaby.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@fawfarzbaby.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@fawfarzbaby.com
Great toy.
The toy is not bad, the first sound, like a horror movie)) a child like a toy came in
For this money, the toy is chic! True there is a smell, but it's not scary, they received alcohol and everything! Good nice sound beautiful backlight
Hello. The toy was well packed, everything works. The child is 8 months old.
The toy is cool! Very light, the music is not loud, the ears on touch also music))) and when cracked plays, in general, full delight! The ears are soft. The parcel is tracked, delivery is fast! Excellent!
A toy in Tomsk came in two weeks, a child of five months, clenched and played for a long time, considered, the older child for two and a half years, also interested in a bunny. Came in a double navel, packed well, without damage. Two мизинчиковые batteries. Two volume modes. Ears can be gnawed, silicone. In general, the toy is cool. Seller Thank you
Thank you all cool It came in 12 days mega quickly
Good quality toy. The goods came quickly to Orenburg.
Cool bunnies, my twins 6 months they liked, interested. Fast Delivery
Very good toy
Cool bunny, everything works, glows and sings. The ears are soft, you can gnaw. Can be used as just a rattle.
Large for 4 months old. The tunes are loud. Light red is a little frightening) for this money will go
The toy is cool, her husband even liked it more than the child glows, sings-everything is like in the description. Comes without batteries (2 finger)
A good toy, the baby is comfortable to hold it and the ears are quite dense, they are the child scales the gums. There are two volume levels, the melody is pleasant. On the face and rattle lighting.
I liked the toy. The face glows with one color, at the bottom on the handle flashing light bulbs of different colors. Interesting music modes: And just listen, and get yourself on the notes. We still have a very small child, but he liked to look at the toy. And adults were interested in studying it.
The toy is very good. There are no external flaws. Technical for now, too. There are three melodies, two sound modes, the ears are soft, glows. Need 2 мизинчиковые batteries. Shipping fast.
All as in the description. A toy without foreign smells, grumit, plays, there is a volume control-which pleases. If she's shaking, if she doesn't shake the melody. Four tunes and laughter. The child likes) thank you.
игрушка полностью соответствует описанию. в нижней части крутящаяся часть-погремушка. сзади кнопка включения и два уровня громкости. спереди кнопка в виде сердечка для смены звуков. несколько знакомых мелодий ( Jingle bells, fermer Donald ...). Но жуткий детский смех. есть возможность трясти игрушку или стучать по ней и она по нотам будет воспроизводить мелодию. ушки у зайки силеконовые, можно грызть ребенку. необходимы 2 мизинчиковые батарейки.
Заказала в Москву 4.08.2020 на почту Пришел 29.08.2020 Заказ почти не отслеживается. Товар соответствует описанию на все 100%. Запаха нет. Зайка прибыла хорошо упакована в пупырку и в обычный целлофановый пакет. Проверила зайка работает. Посмотрим, как будет в использовании.
Я думала меня уже ни чем не удивить.Ошиблась)Чему очень рада.Если думаете покупать-не думайте,покупайте.Качество супер,запах отсутствует,мелодии ненавязчивые,можно грызть ушки.Он ничем не отличается от зайчика alilo или зайчика няни,разве что функционалом,но новорождённому английский язык явно сейчас не пригодится))Эта погремушка то что нужно малышу!Прибыло ко мне в Зеленоград за 12 дней-это приятный шок!!!