Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fawfarzbaby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fawfarzbaby.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@fawfarzbaby.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@fawfarzbaby.com
Quality is good. The material is slightly thinner than I expected. Not warm. Got there quickly. Does not smell. I wonder how it is in washing?!
Amazing quality and size
Knitwear is pleasant to the touch, the fabric is thin, cotton, for the summer time. Size fits. I didn't. I do not know whether to dye or not
Super! Delivery in under two weeks. Pretty thin material, but workmanship very good. Recommend :)
Good quality and very bright colors.Love it :-) I will order again.Thank you
Fast shipping, thin but very well uszyty recommend 4T-100cm
I arrive earlier than expected very good quality
Very good workmanship, material comfortable feel, very fast shipping because 11dni to Poland. Super Recommend
Very good product conforms to the description apart from the color of the hood for the black set the interior instead of being white is gray. But very pretty anyway
It's very cool. Good quality and correct carving. I ordered size 4 thinking it would be good for my 2 year old but no, I'll have to wait for him to grow up a little bit longer.
Perfect good size I highly recommend received in 1 week
Delivered so fast, it came in two weeks. The material is surprisingly soft, a bit thin
i received the item averting ok
Thank you
Merci beaucoup. J'ai reçu mon colis tel que demandé . Très beau cet ensemble. Et la durée de la livraison moins de 3 semaines. Merci. Montréal QC Canada
People like you are the flowers that add colors, fragrance and freshness in life. I am thankful for having you in my life. Thank you for everything!
МЕГА БЫСТРАЯ ДОСТАВКА!!! 12 дней)).Отличный хлопковый костюм,яркого цвета.
Znakomita jakość, piękne kolory. Śnieżnobiały kaptur, dobrze uszyty zestaw. Polecam serdecznie.
Perfect. The color is as the picture.