Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fawfarzbaby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fawfarzbaby.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@fawfarzbaby.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@fawfarzbaby.com
Delivery is not fast Packing is not damaged, all as in pictures, Let's see what effect...
It came 14 days before Tambov, all the way tracked, it came in a branded box. The consistency is thick and fat. moisturizes and nourishes the skin. suitable not only for pregnant women, but also for someone who has stretch marks. Shelf life is normal. I'm happy with the purchase. Recommend
The cream came in a branded cardboard white box sealed in mica. On the box there is a composition, shelf life, instructions for use and manufacturer's data, all in English. The cream is in a plastic small tube with a comfortable cap on which the cream can stand. The tube is soft, it is easy to squeeze out the cream. The cream is white in consistency not very thick. Has a light pleasant fruit flavor. The cream is well distributed over the skin and quickly absorbed, leaving no greasy shine and sticky feeling. Apply to cleansed skin and massage movements rub until completely absorbed. I really like the cream! Definitely recommend to buy!
Good cream, I will use
Cream delicate consistency, light, not greasy. Perfectly absorbed. Has a pleasant fruit flavor. Method of application: The cream should be applied to cleansed skin in problem areas. Already available strias will not remove of course, but perfectly moisturize the skin, make it more elastic. The cream can be simply used as a whole body skin care.
Cream from stretch marks and scars. Tuba 40gr. The consistency of the cream is dense, thick, the consumption is similar. The aroma is light, pleasant. The Cream moisturizes, lightens, softens the skin, makes it more elastic and suitable It is necessary to apply the cream to clean skin, leogenous massaging movements. I like the effect. I take the cream not the first time. I noticed that the skin became more elastic and supple. Delivery month
Great cream. Started using immediately after delivery. There were no strong stretch marks, but the skin lost elasticity. After 2 weeks, the skin came in tone, fit well, already sunbathing in the swimsuit. Fits perfectly, does not leave traces on clothes. Apply according to the instructions. Recommend.
It has good texture. I also received a gift sample
I'm coming. Lack of proof
An excellent tool, moisturizes the skin, I like it, the delivery of a month to Moscow, the track is tracked completely, packing is good. Thank you!
In the fight against stretch marks, the cream is perhaps the softest tool. Soft creamy texture quickly absorbed, the cream does not get dirty clothes. The manufacturer recommends applying it to the abdomen, hips and buttocks for maximum prevention of stretch marks. Stretch marks and scars can be prevented if used throughout pregnancy.✨✨✨
Cream against stretch marks # Rtopr . Delivery: 2 weeks. Packing: box on which all important information is located: validity, composition. . The cream is in a tube, the neck is sealed with saliva. By consistency, the product resembles a normal fat cream. The smell is pleasant, fruit. Method of application: On cleansed skin, apply the cream with massage movements. Of course from stretch marks, the cream will not save you, but for prevention, in order to avoid their appearance-just right.
Доставка в Украину заняла чуть меньше месяца, трек номер отслеживался. Упакована косметика в почтовую картонную коробку с наполнением. Узнаваемая упаковка от магазина была запаяна в слюду. На коробочке указана вся нужная информация от срока годности до инструкции по применению. Крем имеет белый цвет, по консистенции густой, лёгкий. Запах приятный. У меня растяжек нет, применяю как крем для тела в качестве профилактики, ношу после душа, вечером. Если у кого есть растяжки думаю что одним тюбиком не обойтись, нужно пройти курс чтоб крем помог. Присмотритесь.
Маленький объём, растяжки уже есть, посмотрим как в применении будет
Looks just like the picture package came in great shape don’t know if it works yet just got it today!
Good moisturizing cream. The texture is gentle, distributed over the skin easily. Quickly absorbed. Moisturizes, nourishes and softens the skin.
WeChat-vika7557 In the fight against stretch marks, the cream is perhaps the softest tool. Soft creamy texture quickly absorbed, the cream does not get dirty clothes. The manufacturer recommends applying it to the abdomen, hips and buttocks for maximum prevention of stretch marks. Stretch marks and scars can be prevented if used throughout pregnancy.✨✨✨
Very nice cream, the current component mango extract, is really good for the Prevention of stretch marks, they are not removed, just with the help of including this cream do not allow the appearance, which I do daily. All printed, shelf life is normal, came for a month
Cream of white color, dense. Applied easily, with a light aroma. Leaves no fat traces, well absorbed. Apply the cream only to clean pre-dried skin (and preferably immediately after shower). Apply the cream preferably twice a day-it means morning and evening you can before bedtime. Rubbing the cream is necessary until it is completely absorbed in those most possible problem zones. The old scars won't delay, we need plastic. Surgeon, but new ones can tighten a little
I can say that the cream perfectly moisturizes and nourishes the skin, the cream is effective to remove fresh scars and stretch marks, but for aging scars it is useless.