Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fawfarzbaby (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fawfarzbaby.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@fawfarzbaby.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@fawfarzbaby.com
Shipment dotarła after 3 weeks. Jacket very pretty and nicely sewn. Size 12M for care label has 80. My view is rather 92 or even 98. Daughter Wear 80/86 and this jacket is on it too large. Sleeves musiałam roll up. But will for longer.
excellent quality
Very chic jacket, I recommend to everyone, the quality is 11 of 10! Thank you, very fast delivery, I will order more, size 24 months at 92-98!
Delivery was really Fast to the CZ and the product is really good, nice work, no smell, everything perfect, thank you!!!
It came quickly, less than a month in Omsk. At a height of 98 cm for 3 years a little bolshevat, in the spring it will be good. Quality
The jacket is nice, delivered fast but it is not leather as stated.
The jacket is just super! !!! My daughter 2,8 came even slightly free. For the next year enough more) daughter 12 kg weighs. I wanted to order 3T. Read reviews and decided to take 2 T. I did not burn) Thank you for writing your feedback on you Landmark;). Came days 12 to Moscow. Odorless and no jambs)))
курточка супер, рост 122 подошла с самый раз, есть небольшой запас, смотрится немного оверсайз , так и хотела.
Очень хорошая курточка! Продавец молодец У нас рост 96,брала 3Т чуть велико, но зато на весну хватит, возможно даже и на осень
Wow! I’m impressed)) the quality is perfect. Looks and feels like real leather. I purchased size 24 month for my 2,2 years old daughter. It’s a little bit loose, but it’s good, because she can wear it for couple of years. Absolutely satisfied! Delivery was quick too. Definitely 5 stars!
Курточка отличная. На девочку ростом 94 см брала р-р 18м, по совету продовца. подошла прекрасно. рукава длинноваты, надеюсь, что ещё и весной поносить успеем.
Отличная куртка.Пришла быстро,около 3 недель в Воронеж.Без запаха,без недостатков.Правда,размер большемерит.На ребёнка 1,3 года,рост 77 см,продавец посоветовал взять 12М,но даже этот размер оказался велик.Весной,думаю,оденем.На осень ещё велика.Но если подкатить рукава,то более-менее.Качество хорошее.Рекомендую)
The jacket is ideal, especially for 800 rubles! She sat perfectly on her son. It is a year old, but it is large, weighs 12 kg. Arrived the parcel in 20 days since the order. Nothing where does not stick out, the quality is better than in the dawn. The purchase is definitely very satisfied.
Excellent quality! It came very quickly. The seams are even, the buckle is good. Does not smell. Not bigger. The size according to the description approached well. I'll take another one for the shift.
The jacket is cool, looks expensive! At 80 cm, not much is too big.
the jacket is wooonderfu!! great quality! 24m is Perfect size for european 86-92 (my boy is 21 months). I love it!!
Cool jacket we both love it
Great jacket, take, don't be afraid. The material is matte, looks good. It sits well. For a child of 2,9 years weighing 13 kg and height 95-98 cm sat perfectly, with stock, but does not hang. She came in two weeks.
Jacket Super, for such a price in general luxury, baby year and three, sleeves are long, we are high, I think years to two three can be worn, turned out as a growth, did not smell, very stylish and skin-like
The jacket is cool! The material is good. Came neatly folded, not minted. Size 3 T will fit for 2 years, just with stock.